Total War studio apologizes for Shadows of Change DLC – commits to ‘ensuring that we better meet your expectations going forward’

The vice president of Total War studio Creative Assembly, Roger Collum, has released a lengthy statement apologizing to the strategy series’ fans for its “mistakes when it comes to our relationship with you all.” He outlined the studio’s plans to improve the poorly received Warhammer 3 DLC, Shadows of Change, delay the upcoming Thrones of Decay DLC, and alter the pricing of Total War: Pharaoh.

In the statement, which was published yesterday (December 14), Collum said that “it has been a difficult few months,” and the studio has been engaged in “constant conversation internally on how we can get back to solid ground.” He noted: “We see the confusion, the frustration, and the distrust of us across the community and honestly, it breaks our hearts. We make games to bring you joy, to inspire a love of history, of fantasy, and strategy games. Total War is our everything, we care about it as deeply as you. Recently, it’s clear that we have failed to demonstrate that in our actions.”

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